Frequently Asked Questions
Where do I pick up from?
If you have selected 'Pick Up' for your online order, the address to collect your order from is:
16 Jamaica Drive
What are your opening hours?
Our opening hours for pick ups are Monday to Friday between 9:00am - 4:00pm.
How much do you charge for delivery?
Our shipping charges are as follows:
Within New Zealand:
Rural addresses $7.50
Orders under 5kg $5.50
Orders between 5-20kg $7.50
Orders over $100 - Free
Pick up from Grenada North warehouse - Free
(Australia, Fiji, New Caledonia, Niue & Samoa)
Flat rate of $10
Rest of the World:
Flat rate of $20
Do you deliver outside of New Zealand?
Yes, we deliver everywhere.
What methods of payment can I use?
We accept Credit Card (Visa, Mastercard, Amex), Paypal, Afterpay and Bank Deposit.
How can I tell if my order has gone through successfully?
You will receive an Order Confirmation from us via email after you place your order online.
How can I find the product I’m looking for?
Go to our Search page and type in what you're looking for.
What if I would like to return my order?
Please refer to our Refunds Policy page for full details.