Frequently Asked Questions

Where do I pick up from?

If you have selected 'Pick Up' for your online order, the address to collect your order from is:

Unit 9
16 Jamaica Drive
Grenada North


What are your opening hours?

Our opening hours for pick ups are Monday to Friday between 9:00am - 4:00pm.


How much do you charge for delivery?

Our shipping charges are as follows:

Within New Zealand:
Rural addresses $7.50
Orders under 5kg $5.50
Orders between 5-20kg $7.50
Orders over $100 - Free
Pick up from Grenada North warehouse - Free

(Australia, Fiji, New Caledonia, Niue & Samoa)
Flat rate of $10

Rest of the World:
Flat rate of $20


Do you deliver outside of New Zealand?

Yes, we deliver everywhere.


What methods of payment can I use?

We accept Credit Card (Visa, Mastercard, Amex), Paypal, Afterpay and Bank Deposit.


How can I tell if my order has gone through successfully?

You will receive an Order Confirmation from us via email after you place your order online.


How can I find the product I’m looking for?

Go to our Search page and type in what you're looking for.


What if I would like to return my order?

Please refer to our Refunds Policy page for full details.